A virtual business phone service is a communication solution that allows remote team members to connect with each other and the company. It empowers employees to take calls from their laptop, tablet or phone, and eliminates the need for a traditional office line.
Virtual business phones are great for digital nomads, solopreneurs and small businesses that don’t need a dedicated desk phone or an office location to support their work. They’re also an ideal choice for businesses looking to increase employee productivity while maintaining privacy and security.
Some virtual business phone services offer additional features to complement their basic calling features, such as ring groups, automated attendants, voicemail-to-email and more. These add-ons allow you to customize your business phone system to your specific needs, and they can help ensure that the right people are taking calls at the right time.
Moreover, some providers offer text messaging and web conferencing capabilities that can improve collaboration between team members. These features also reduce the time it takes to respond to customer inquiries.
These capabilities can be especially useful for companies that rely on online sales, customer support and marketing communications. They’re also an important tool for retaining current clients and reaching new ones.
Call Routing
A call routing feature is an automated system that routes inbound calls to the most qualified agent for the issue. This feature can be customized by department, skill set and other parameters to ensure that clients get the help they need quickly.